Cancellation Policy

Cancellation Policy

In the event that you are a consumer as per § 13 of the German Civil Code (BGB), i.e. you purchase the products for purposes than cannot primarily be attributed to any commercial or self-employment activities of yours, you have a right to cancel subject to the following terms.

Cancellation Right
You have the right to cancel this contract with fourteen days without stating any reasons.

The cancellation notice period of fourteen days commences from the date of contract conclusion (only applies to digital content, which is not delivered on a physical data storage medium, and to services) and in all other cases from the date on which you or a third party appointed by you, but not the forwarder, took possession of the last products to be delivered.

To exercise you cancellation right, you must notify us, zipcon consulting GmbH, Am Buchenhain 4, 45239 Essen, Germany, Phone: +49 201 81175-0, Fax: +49 201 81175-22, E-Mail: of your decision to cancel the contract in the form of an explicit statement (e.g. a letter sent by post, a fax or e-mail). You can use the attached Sample Cancellation Form for this purpose, but this is not obligatory.

To meet the cancellation notice period deadline, all you need to do is to send notification that you are exercising your cancellation right before the cancellation notice period expires.

Consequences of Cancellation
If you cancel this contract, we must refund all the payments that we have received from you, including delivery costs (with the exception of additional costs incurred as a result of you choosing a different delivery method to the least expensive standard one that we offer), without delay and no later than fourteen days from the date on which we received notification of your cancellation of this contract. To make this refund, we use the same payment method that you used as part of the original transaction, unless another method has been explicitly agreed with you; you will definitely not be charged any fees in conjunction with this refund.

We may withhold any refund until such time as the products have been returned to us or until you have verified that you have returned the products, whichever is the earlier event.

We may withhold any refund until such time as the products have been returned to us or until you have verified that you have returned the products, whichever is the earlier event.

You shall bear the direct costs of returning the products.

You must bear the costs of any depreciation in the value of the products, if, following an inspection of the condition, characteristics and functionality of the products, this depreciation can be attributed to inappropriate or improper handling.

If you have requested that provision of any service(s) be commenced during the cancellation notice period, you are obliged to pay us a reasonable amount, which corresponds to services already provided up until the date on which you notified us of the exercise of your cancellation right as a proportion of the total number of services detailed in the contract.

Sample Cancellation Form

If you wish to cancel the contract, then please complete this form and return it to us at:

zipcon consulting GmbH, Am Buchenhain 4, 45239 Essen, Germany. Fax: +49 201 81175-22, E-Mail:                

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following products (*):

Ordered on (*)/received on (*)

Consumer’s name:

Consumer’s address:

Consumer’s signature (applies only in the case of on-paper notifications)


*Delete whatever does not apply.

Closing Cancellation Policy Terms

  1. This cancellation right does not apply to deliveries of audio or video recordings or computer software in sealed packaging if the seal has been removed following delivery.
  2. Please avoid damage and contamination. Wherever possible, please return the products to us in their original packaging including all accessories and packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please ensure you use suitable packaging to protect the products against transport damage, in order to avoid claims for compensation for damage caused by inadequate packaging.
  3. Please note that the terms mentioned in Paragraph 2 above are not prerequisites for the effective exercise of your cancellation right.
  4. In accordance with § 356 Par. 5 of the German Civil Code (BGB) a cancellation right in the case of a contract for the provision of digital content on a non-physical data medium lapses if the provider has already commenced fulfillment of the contract, after the consumer has explicitly agreed to the provider commencing fulfilment of the contract prior to expiry of the cancellation notice period and confirmed that they are fully aware of the fact that this consent means they lose their cancellation right once fulfillment of the contract commences.