Shipping and Payment Terms
Shipping Costs (including statutory sales tax)
We make a flat-rate shipping charge of 5.00 € per order.
Delivery Lead Times
Provided no other lead time has been specified in the product description, products are delivered within 3 to 5 working days following order acknowledgement in Germany and within 5 to 7 working days following order acknowledgement outside Germany (where pre-payment has been agreed, following the date of your payment instruction).
Please note that no deliveries are made on Sundays and public holidays.
If you have ordered products with different delivery dates, we will send you the products in a single consignment, unless we have agreed other terms with you. In this case the product that you have ordered with the longest lead time determines the delivery period.
You have a choice of payment methods:
- Payment by PayPal
- Payment by direct debit (SEPA-conform)
- Payment by credit card (VISA, MasterCard, AMERICAN EXPRESS)
- If paying by direct debit, you are responsible for any bank charges that may be incurred as a result of a payment transaction having to be reversed because there are not enough funds on your account or because you have submitted incorrect bank details.
- If paying by credit card, your credit card account will be debited in the amount of the purchase price on the date you place a binding order.
- If you default on a payment, you are obliged to pay statutory default interest in the amount of 5 percentage points above the basic rate of interest. For every reminder letter sent to you once you have defaulted, you will be charged a reminder fee of 2.50 EUR, provided a higher or lower financial loss is not verified in each individual case.
We reserve the right to offer certain payment methods only for the delivery you request.